Terms and Conditions

Please read and understand the following Terms and Conditions as they are binding for all ticket purchases.

Each room has a very strict age limit. Please visit our AGE REQUIREMENTS section. Participants younger than 16 years old be accompanied in the room by an adult.

All guests must fill out a waiver prior to entering the puzzle room.

For more information, please visit our FAQ Page.

By booking our room, you (“Ticket Holder”) are agreeing to the following Terms and Conditions of sale specified herein and any other provision as may be specified by Maze Rooms Corp. (“Escape Room Owner”).

General:

To the fullest extent permissible by applicable law; Escape Room Owner including all employees or agents shall not be responsible for any risk, hazard, danger, security, safety and/or protection for Escape Room Game. You shall be solely responsible, answerable and accountable for your personal safety, security, body condition, disease transmission, pregnancy and/or health condition while you participate and/or play Escape Room Games. Escape Room Owner hereby expressly warns that the Escape Room Game may be hazardous, risky, and unsafe. You and your party shall be duly informed and understand the underlying danger, risk, hazard of the Escape Room Game and shall further confirm, ensure and guard against your body condition and personal safety while participating in the Escape Room Game.

All personal items/belongings shall be kept by you at your sole risk. In any event, Escape Room Owner including the employees or agents shall not be held liable or responsible for any loss of your personal items/belongings, either within the Site or outside of Site. The risk of loss for your personal items/belongings shall be borne by you upon entrance on the Site or engagement with Maze Rooms.

You undertake to complete the Escape Room Game in accordance to the instruction and rules specified by Escape Room Owner, employees or agents. Failing which, Escape Room Owner including the employees or agents shall have the right and power to decline or refuse your entry to the Site.

You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site including but not limited to explosive items, weapons or item deemed to be dangerous or harmful to other visitors on the Site. In the event that such item or object is found, Escape Room Owner including the employees or agents shall have the power, authority and consent expressly granted by you to remove and confiscate such item or object and further decline or refuse your entry to the Site.

You shall not enter the Site under the influence of drugs or intoxicated, failing which Escape Room Owner including the employees or agents shall reserve all rights and power to decline or refuse your entry to the Site. If you are found to be under such influence, Escape Room Owner including the employees or agents shall have the power, authority and consent expressly granted by you to remove and confiscate such alcohol, drug or liquor without any compensation, remedy or damages and shall reserves all rights and authority to take the necessary legal action to ensure reputation of Maze Rooms Corp. remains intact and guard against any risk or harm towards said business. All losses, damages or legal costs derived from such incident shall be solely borne by you.

Players MUST arrive 15 minutes before the reserved time. There are waivers and instructions that must be given. After 15 minutes, the operator may refuse to launch the game and without refund

The company collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with applicable acts.

Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.

The company expects visitors not to disclose any details of the game directly or indirectly to the public.

The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.

The company doesn’t tolerate any kind of bullying or harassment towards its employees or patrons.

There is a $100 cleaning fee charged to anyone who urinates/vomits in our puzzle room.

Due to the nature of the game, we are not ADA/ Wheelchair accessible.

Bookings:

The game must be reserved online on our web-page mazerooms.com. The sale will not be considered final until receipt of a confirmation email from Maze Rooms with the order number. The credit card will immediately be debited for the amount of services booked. Each booking has a unique order number which permits the access to our game. The buyer will receive by email a booking confirmation that includes, order number, the exact date, and time of his reservation. Please read this carefully and make sure you have the correct location and time for your booking.

The only language available for the conclusion of a contract online is English.

The only person(s) who are at least 18 years of age are permitted to book an experience.

Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.

Maze Rooms Corp. has contracted Bookify LTD. Company as our booking agent. You are entirely responsible for entering your details correctly on the Online Booking Form. By submitting the Online Booking Form you warrant Maze Rooms Corp. that all the information is accurate and true.

You understand and agree to receive your booking and payment confirmation via email only.

Online booking schedule is available 90 days in advance.

Maze Rooms has a 24 hour cancellation policy. There is no refund for cancellations made less than 24 hours in advance, or in case of no-show. No changes to a reservation will be made within 12 hours of the scheduled game start time. No cancellation fee applies for cancellations made 24 or more hours in advance. To cancel the game or change booking time, please call +1 (310) 595 28 81. Same day bookings: This bookings are non-transferable. No refunds or reschedule will be made if you miss your scheduled game. No exceptions.

A booking becomes a no-show and entry will be declined if the team is late 15 minutes or more. In such situation the money is NOT refundable and the booking is not changeable.

Price and Payment:

The prices that are listed by Maze Rooms include 60 minutes of play in our game, and are shown in USD. Our prices are:

2-3 players = $99 total.

4 players =$132 total

5 players = $165 total

6 players = $198 total

7 players = $231 total

Maze Rooms accepts payment by cash and credit cards. Full payment is required to hold the time slot. If you are not sure if the whole team is coming, you can book the game for 2-3 players ($99 deposit) and pay for the rest of players at the location (cash/ credit).

In the case that less people attend the event than it is booked for 12 hours notification should be given, otherwise the price difference will not be refunded.

Security of payment. Maze Rooms has entrusted its payment system to a specialist in online payment security. We do not keep any customer credit card information on our database.

Website:

The web-site: la.mazerooms.com is owned and operated by Maze Rooms Corp. The company holds the right to amend or vary these Terms and conditions including any of the contents of the website from time to time at its sole discretion without prior notice.  

You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

The trade marks, logos, pictures and information displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

Photos:

Photos of each team will be taken after the game.

Photos of each team will be kept in our personal file.

Photos may be uploaded to social media sites without names.

Applicable laws – jurisdiction.

The present general sales conditions are subject to the law of the United States. United States Courts shall have sole jurisdiction in case of litigation.

 

Maze Rooms Escape Games Los Angeles
Los Angeles, CA
Phone: (310) 595-2881